Cancellation Policy:
WEB RATE
*Flexible - 7 days:
Nights of December 6-7, 2024.
Nights from December 24, 2024 to January 4, 2025.
- The customer can cancel the reservation free of charge up to 7 days before the arrival date. The customer will have to pay the full price of the reservation if he/she cancels during the 7 days before the arrival date. If the customer does not show up, he/she will have to pay the full price of the reservation.
- The client will have to pay the total price of the reservation in advance at any time.
*Flexible - 3 days:
Fridays and Saturdays in December 2024, January, February and March 2025.
From February 21 to March 8, 2025.
- The customer can cancel the reservation free of charge up to 3 days before the arrival date. The customer will have to pay the first night of the reservation if he/she cancels during the 3 days before the arrival date. If the customer does not show up, he/she will have to pay the full price of the reservation.
- The client will have to pay in advance the total price of the reservation during the 3 days before the arrival date.
*Flexible - 24h:
Other dates.
- The customer can cancel the reservation free of charge up to 24 hours before the arrival date. The customer will have to pay the price of the first night if he/she cancels during the 24 hours before the arrival date or in case of no-show.
- No advance payment required.
OTHER RATES
- Non-Refundable Rate and Package with entrance to Caldea: cannot be modified or cancelled, it would entail a penalty of 100% of the cost of the reservation.
- These rates require a non-refundable deposit of 100% of the total reservation.
Booking conditions:
- Taxes included
- Your credit card will be used to guarantee your reservation. Please bring it to the hotel as proof.
- Payment will be made at the hotel except: Non-refundable reservations, hotel reservations + activities or reservations with discounts, reservations on holidays, long weekends, Christmas, New Year's Eve, Kings' Day.
- In the event that a payment is due at the time of booking confirmation, the hotel will charge through a payment gateway (virtual POS) where the customer can pay instantly by credit card (Visa or Mastercard).
- The hotel reserves the right to cancel the reservation if it does not comply with the stipulated terms or payment is not received before the date of arrival at the hotel.